Returns & Refunds

Returns

Only after email approval by Bairnsdale Stoves Heaters & BBQ’s you should return the item/s to: 257 Great Alpine Rd Lucknow Victoria 3875.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When you are returning any items, you must use a trackable shipping service and consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned. We also do not accept products containing, hazardous materials, flammable liquids or gases cannot be returned.

Additional non-returnable items:

Any Custom Made Items
Special Order Items

Do not send your purchase back to the manufacturer

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@bshbbq.com.au

Sale Items

Only regular priced items may be returned or refunded. Clearance or Sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at admin@bshbbq.com.au and await follow up instructions.